THE IDEAL CONTACT CENTER SOLUTION

Today's business climate demands your contact center serviceoperates efficiently, is highly secure, and is available when your customers need it!

Enter THE CARE EDGE!

We Know Customers!

THE CARE EDGE exists to give our clients the Edge they need to increase their customer base, reduce customer defection, and improve customer loyalty.  

Communication

Channels

  • Email
  • Inbound/Outbound Phone
  • Fax
  • Web Chat
  • SMS

THE CARE EDGE is unique in its approach to customer retention using a cadre of Ambassadors (those amazing people who interrelate with your customers) in order to nurture and advocate for your customer, as well as correct problems as they arise. 

What Our Clients Have to Say

"THE CARE EDGE is the most professional and knowledgeable service provider I have ever worked with. They are incredibly innovative in their thinking and certainly experts with design and implementation."- Kevin G. Financial Services CEO

Some of our Solutions
  • Customer Satisfaction Measurement
  • Brand Equity Analysis
  • Customer Loyalty Programs

Why THE CARE EDGE?

Customer Service

We are experts at taking care of our customers’ customers and helping you reach out to new customers, whether person-to-person, voice-to-voice, by email, or live chats on the web.


When we work with you, our people become your Ambassadors, creating exceptional experiences and dialogues. And we are not limited to direct contact with your customers. We can also monitor all their experiences with your company, including how easy it is to use your web site, problems with your billing department, and in-store experiences.